Description of Service:

Administration of call center services to manage call routing in support of multiple University helpdesk services.

Business Owner:

Various (e.g. Enrollment Services, UIT Customer Support, UH Contact Center, ISSSO, FIXIT, UH Parking).

UIT Service Manager:

John Kojak

UHS Service?

No

How To Request:

To request new service or report an issue, please go to https://uofh.sharepoint.com/sites/UIT/support/networkrequests/portal/; select “Unified Communications” and choose "Call Center Services (Genesys)" as the "Work Request Category" and the appropriate “Work Request Type”, and fill out a Work Order form.

Minimum Service Level:

Available 24/7 except maintenance window

Maintenance Windows:

Thursday 10 p.m. - Friday 6 a.m.

Support (Tier 1):

713-743-1411

Support (Tier 2):

Unified Communications: unifiedcommunications@uh.edu; 832-842-5962

Support (Tier 3):

UIT Telecommunications Manager: John Kojak

Charges (if applicable):

Custom Work - Charges vary - $150 per hour