Overview
IT Services and Summary of Operations
UIT provides IT services to the UH System and UH. We are responsible for the management of:
- The University’s Communications Infrastructure and Telecommunication Services
- The UHS Computing Center
- Information Technology Security
- Enterprise Systems and Services
- Campus Safety Systems
- Educational Technology Services
(General Purpose Classrooms) - Web Technologies and Applications
- IT Support Services (including
Help Desk and the UH Contact Center) - Research Computing Services
The comprehensive list of services is available in the UIT Service Portfolio at https://www.uh.edu/infotech/about/performance/service-management/
We monitor the performance of IT services daily. The table below is a 2-year Summary of Operations, which contains key performance indicators (KPIs) for major services.
| UIT Summary of Operations FY2023-FY2024 | |||
| SERVICES | FY2023 | FY2024 | % CHANGE |
|---|---|---|---|
| Enterprise Information Systems | |||
| Finance Transactions | 4,141,459 | 4,142,996 | 0.04% |
| HR / Payroll Transactions | 6,261,721 | 6,653,148 | 6% |
| P-Card Transactions | 68,649 | 66,181 | -4% |
| Desktop Computing & User Support Services | |||
| IT Support Center Service Requests | 46,103 | 43,251 | -6% |
| Network/Telecom Work Requests | 1,751 | 2,709 | -55% |
| Classroom Technology Equipment Requests | 701 | 248 | -65% |
| Classroom Technology Equipment Repairs | 59 | 94 | -59% |
| Enterprise Infrastructure and Services | |||
| Email Accounts | 190,266 | 229,798 | 21% |
| CougarNet Accounts | 227,803 | 267,494 | 17% |
| Email Aliases | 598,565 | 637,261 | 6% |
| Email Incoming Messages Processed | 136,920,699 | 210,368,564 | 54% |
| Information Technology Security | |||
| UH Security Incidents | 170 | 164 | -4% |
| Instructional Technology | |||
| Canvas Seats | - | 387,228 | N/A |
| Canvas Courses | - | 9,422 | N/A |
| Network Infrastructure and Security Services | |||
| Active Data Ports | 100,278 | 73,536 | -27% |
| Total Miles of Fiber Cable | 3,501 | 3,516 | 0.4% |
| # of WiFi Access Points | 6,616 | 6,647 | 0.5% |
| # Security Cameras | 3,109 | 3,145 | 1% |
| Operations & Data Center | |||
| Data Backup in Terabytes | 9,811 | 4,979 | -49% |
| UNIX Servers, Logical Systems | 276 | 300 | 9% |
| Windows Servers, Logical Systems | 568 | 593 | 4% |
| Web and Mobile Services | |||
| UH Web Site Page Views | 48,021,534 | 74,277,006 | 55% |
| UH Go Screen Views | 2,458,610 | 18,466,039 | 651% |